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Where quality counts. See our open positions in New Hampton, Iowa.

Careers / Office / Customer Service Representative

Job Description

Precision of New Hampton is hiring a Customer Service Representative to join our order-processing team. This is a front-line role: you will be the voice customers, branches, and the traveling sales team hear when they need an order entered, a shipment confirmed, or a problem solved.

We are looking for someone who is organized, professional on the phone, and comfortable handling several things at once without dropping the details.

What you will do

  • Answer inbound calls and place outbound calls to customers, distributors, warehouses, branch staff, and sales
  • Enter and process sales orders
  • Process credit card payments and credits
  • Confirm shipments and schedule pickups
  • Work with Precision distributors and warehouses to get orders filled
  • Complete bank deposits and related admin
  • Keep Excel and Word files current
  • Resolve issues quickly while protecting both the customer relationship and the company’s interests

What you need

  • Clear, professional phone and written communication
  • Patience and courtesy with customers
  • Strong organization and the ability to multitask
  • Ability to listen and enter information across multiple screens at the same time
  • Comfort with a computer, email, Microsoft Excel, and Word
  • AccPac/Sage experience is a plus, not required

Benefits

  • 401(k) (Employer provided 6% annually)
  • Employer Paid Health insurance
  • Paid time off
  • Family Environment

Required field

Personal Information

Your friend's full name, so we can thank them.
Are you legally authorized to work in the United States?
Will you now or in the future require sponsorship for an employment visa (e.g., H-1B, TN, etc.)?
Are you at least 18 years of age or older?
Are you willing to relocate?

Education

Do you hold a Class A commercial driver's license (CDL)?
The category you self-certified with your state's driver licensing agency.

Employment History

List up to 3 previous employers, starting with the most recent. Military service counts too.

Most Recent Employer
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Previous Employer 2
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Previous Employer 3
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May we contact your current or most recent employer?

Resume

PDF or plain text (.txt), up to 5 MB.

Voluntary Self-Identification Optional

Not used in hiring decisions. Answering these questions is voluntary. Your answers are kept confidential, stored separately from your application, and are not seen by anyone reviewing it. Choosing not to answer will not affect your application in any way.

Precision of New Hampton is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy, or any other characteristic protected by law. Our policy of equal employment opportunity applies to all aspects of employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. We are committed to fostering a fair and merit-based workplace where every employee feels valued and respected.

Voluntary Self-Identification of Gender
Voluntary Self-Identification of Race/Ethnicity
Voluntary Self-Identification of Veteran Status

This employer is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment: (1) disabled veterans; (2) recently separated veterans; (3) active duty wartime or campaign badge veterans; and (4) Armed Forces service medal veterans. These classifications are defined as follows:

  • A "disabled veteran" is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Protected veterans may have additional rights under USERRA, the Uniformed Services Employment and Reemployment Rights Act. In particular, if you were absent from employment in order to perform service in the uniformed service, you may be entitled to be reemployed by your employer in the position you would have obtained with reasonable certainty if not for the absence due to service. For more information, call the U.S. Department of Labor's Veterans Employment and Training Service (VETS), toll-free, at 1-866-4-USA-DOL.

If you believe you belong to any of the categories of protected veterans listed above, please indicate by checking the appropriate box below. As a Government contractor subject to VEVRAA, we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.

Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information provided will be used only in ways that are not inconsistent with the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended.

The information you submit will be kept confidential, except that (i) supervisors and managers may be informed regarding restrictions on the work or duties of disabled veterans, and regarding necessary accommodations; (ii) first aid and safety personnel may be informed, when and to the extent appropriate, if you have a condition that might require emergency treatment; and (iii) Government officials engaged in enforcing laws administered by the Office of Federal Contract Compliance Programs, or enforcing the Americans with Disabilities Act, may be informed.